A Bad Experience with Telekom Malaysia

Yeah sounds a little bit extreme but since I had so many bad experiences with them, I might just go up to the VADS building where the contact center is (I think it's there) and commit arson.

So you may ask what kind of horrible things they did to me that I would have such a passion to destroy them all.

First story, I use a TM phone line (like we have any other choice?).

During the first week when the phone line was connected, there was no dial tone. And I think it was like that for a long time just that I didn't check earlier because I never really used it to make calls. But calls could still come in. So when I found out, I called them, using my cell phone (since the phone is out, DUH!).

Took me ages to get through (and a series of pressing buttons for that automated response). When I finally got through, I SPECIFICALLY asked to talk to someone in English, but instead she still spoke to me in Malay. I spoke to her in English anyway and her English was SO bad I wonder why they even bother hiring these people to answer calls in English.

Then I told her my problem. The way she responded was like she was so shocked something like that could happen.

TM Contact Staff: "Are you sure there is no sound!?"

Moi: "No. No dial tone"

TM Contact Staff: "Is the phone connected?"

Moi: "Yes (DUH!)"

TM Contact Staff: "I put you on hold on moment" (Best of Elevator Music volume 12 plays....7 minutes later) "A technician will come over to your place tomorrow"

2 days later

Moi: "The technician did not come"

TM Contact Staff: "Are you sure?"

Moi: "Look, I am the only one living here, I had to skip a class just so that I could wait for your people to come fix my stupid line. When can you fix it?"

TM Contact Staff: "Erm miss, I think they will come tomorrow. Sorry. Please wait tomorrow"

Moi: "And I have to use my cell phone to call you and there's no reception here, so I need it fixed ASAP"

The next day someone finally called, telling me that they wanted to go to my house to fix it and confirming the time. When I finally hung up from that call, I could hear a dial tone once more on my telephone.

So now it's fixed? All of a sudden? And they want to come here to fix what? And what was the technical fault that actually happened? Did they sneak into my house when I was away to fix it? Or did they suspend my phone line just to freak me out? I didn't even bother to inform them that my phone was back up again since I was stood up by those technicians again.

TM, you may have won this time....

To be continued with Celcom, bills that never comes to the house anymore but they call me and rudely asks me to PAY!

Poor Facilities and Services in KUALA LUMPUR HOSPITAL

This is the place that everybody doesn’t want to go. But, 4 years ago during my diploma, I was almost admitted in the HKL because I was suspect to have dengue fever. It was almost every day I have to get a check up, have a blood test for about a week and HKL like my second house where I have to spend all my day there. For those that don’t have an experience get sick and sent to HKL, you will not have an idea how terrible that place for sick people.

The main factor why it is terrible is because it is government hospital and the services are not good as the private hospital. The main difference for these two sectors is the fees for the patient. HKL provide the lowest fees which is only the registration fees RM2 only. But for private hospital, just count it by yourself. So, the services provided also as low as the fees.

What makes me wonder is hospitals is the place for sick people and this place should provide at least a comfort place so that the patients will be calm and rest while waiting their turn. But, what I faced was the seats were too old and some of them are not safe to sit and when come on weekends, the seats unable to accommodate the amount of the people come. There only a few ceilings fan provided on that time. Besides, the staffs will not welcome you with smile and easily get impatient and tempered with patients. So, patients will be sicker in this condition. This is because first, you have to spend your time to wait for your turn and second you have to face the uncomfortable basic services that they serve to you.

So, think twice to be there.

The Professionalism in AQUARIA KLCC

This place gives you an experience on a giant aquarium under the sea. My first time enter this place will never be forget because I really can feel like I’m under the sea. This place is very beautiful and I can see a lot of species of fish and any marine life that I have ever seen directly. The services they provide in this place are very good where they allocate their staffs to give a brief explanation about the habitats.

Besides, they also provide a computerize system called an interactive kiosk machine that have the interactivity to give more information and games about the animals. Once you enter the place, you can see The Flooded Forest that keeps the animals like spiders species and so on. Then, it is followed by other exhibition where you can touch the fish with the staff’s guidance.

Then the most important place that you should come is the giant aquarium which is called The Living Ocean. It have 90 meters moving walk away underwater tunnel. This will help the visitors so that they can use the moving walk away when they felt tired of walking along the tunnel. There are more than 3000 sea creatures of various shapes that lived harmoniously in this simulated natural habitat.

In this Aquaria KLCC also provide other services such as photography services, toilets and also the gift shops that sell a lot of souvenirs that can bring home. Besides, each visitor will get the CD about the Aquaria KLCC. The price can be said relative high where for adult Malaysian RM28 and child Malaysian RM22. However, when we think about the experiences gained after going there, its worth for that.

2 Different Experiences At The Same Store

It was definitely a tiring day after straight of 5 hours classes. Before heading for my lunch, my friend and me went to the bookshop or so called knowledge mart to look for our Marketing Strategy textbook. We had been visiting the shop few times just to find this book because it was not available yet.

Since it is already Week 5 plus the lecturer’s words promising that the book is available in the shop, thus, we were so confident that this time for sure we will get what we want. After searching in the shop, once again, it was not available. I went to the counter to ask the cashier when the book will be available. The cashier did not answer my question nor look at me. I waited for few seconds, then only he looked at my friend and me blankly. He told us that he did not know, and asked us to find the person in charge. At that time, the person in charge was not in. So, we asked the cashier for the person in charge’s contact number. Guess what, he showed us an unwilling face and asked me to copy down the number in a rude manner.

On Wednesday, we returned to the shop and the same thing happened which the book is not there yet. But we saw another Marketing Strategy case study book was there. We asked a female staff about the price. In addition, we also asked her about the book we were looking for. She answered our questions politely. After that, she guided us to meet the person in charge.

Although I did not get my book, I am still thankful to the female staff. I must give her a credit on her service as a salesperson. I wonder why in the same place, same position but two salespersons showed different service manner towards the customers. I understand that the bookshop is selling us the product. But good services is also an important aspect to ensure customer satisfaction.

vietnamese-valentine

It was a spur moment when we decided to go out for valentines dinner. We had no idea where to go nor what to eat because obviously it would be "people mountain people sea" case out there. Anyway, i suggested we go 1u . We were thinking of dining at either Italiannese or Dragon-i , but we ended up dining at Vietnam Kitchen.

the decors at Vietnam Kitchen

Its my 1st time there. I would say, the ambience is really nice and sophisticated. The food is really cheap also. The waiters are fast moving and their service is really good. They work in an efficient manner and they make sure the customers do not have to wait a long time to order.

the drinks.

my avocado milkshake is very very very very very very nice! While the six treasure drink is a mixture of red dates, lotus root, longan, white fungus, lingzi and jelly.

seafood fried noodle.

my beef noodle. the soup is beef-licious. yum! they serve raw taugeh with the noodle. I took a bite of the taugeh and almost wanna throw up. bleks.

oh, this you MUST try. its crunchy and yummy!

One thing I like about this restaurant is the waiters clear up your empty dishes as quickly as possible so that your table is cleaner. Some customers don't like it as it may give a "sign" that the waiters are indirectly asking you to pay the bill faster and leave so that other customers can have their seat.

dessert is six tresure tau fu fah :)

WHEN WILL THE STUDENTS BE VALUED ???????

Administrative office of Faculty of Management is one of the places which get full during the beginning of the semesters. Students have to go there to get the approval for manual registration of subjects which they couldn’t register online. Apart from that, students also go for other tasks such as to get credit transfer approval.

Sometimes the office gets fully packed with students. We, students, have to wait in long queues to get their service. Despite these long queues, it’s sad to mention that normally there is only one or two receptionist. Students are following a busy timetable and most of the time these long queues cannot be entertained. There are occasions when the counter is empty for such a long time too. It seems that they don’t bother to bring an additional receptionist to serve the loads of students. In addition to long queues, lack of communication skills of the receptionists is another factor to be taken into consideration. Especially the receptionists cannot speak proper English. Due to this problem, international students face difficulty to communicate with them. Sometimes when they don’t know how to tell something in English they say it in Bahasa Malay. What in the world are we going to understand from that? Apart from this, the attitude and impression of some of the receptionists is unacceptable. The receptionist looks like they are always fed up of work. Sometimes we need to clarify many doubts about the procedures. But these receptionists easily get angry and their facial expression makes us to leave the room.

This is a strange incident that I have experienced during this semester. As the lecture class of E-commerce was full I couldn’t register it online. So I followed the procedure of getting the lecturers approval and signature. Then I went to FOM office for approval. Although it was the first week, the whole office was fully packed with students. I waited in the queue for more than 20minutes. Finally it was my turn. I explained my problem. As soon as I explained, she went and checked the system and came and said that I can’t register manually also. She said the session was full. But I explained that the lecturer gave the approval but she resisted and said I can’t add the course. With all the time wasted I walked out of the room. But at the same day around 5:15, I went to the FOM office once again, thinking that I might face a different receptionist. Guess what, I met the same one as before. But as I gave the form to her she just put the stamp and approved the form without asking a single question. I was totally surprised. It was the same person that rejected it the same day. I was thinking of what made to change her mind. May be she was just impatiently waiting till 5:30 to go home so she was in a mood to rush. But imagine if they serve the customers according to their personal mood, what will happen.

Many students criticize FOM office for their inexpert service. Some say that they are slow while others say that they have too many rules. For instance the subject registration form is available in the FOM office. But when we ask for a form they will tell to get it from Exam Unit, which is in another building. But other faculty offices also provide this form to their students.

How could a ‘Faculty of Management’ which is supposed to be a business faculty treat their customers like this? If FOM office is like this, then imagine the status of other faculty offices. Such unprofessional service will let down the good name of MMU especially in such a competitive market.

Awful Attitude and Services at FCM Café, MMU

On Tuesday morning 11am, after finished a straight 3 hours of rough class on Japanese Language level 2, my stomach was feeling extremely hungry. So I planed to go for a breakfast with my classmates. After a short discussion, I’ve decided to go FCM café.

When we arrived at the FCM café, it was crowded and full of students that craving for foods. So we standing there waiting for empty seats and table. Few minutes pass, we managed to get 1 table to settle down.

So I started to go order my food at the counter. The “roti canai” stall was full of people that standing at there waiting for their food to be done. But I still managed to squeeze into the crowd to order my food. I ordered my food to the person whom is making “roti-canai” there. Once I told him what roti I want he didn’t even look at me and give me any respond. He just looked down and continues to make his roti canai. So, I don’t know whether he got heard my order or not. I decided to ask him whether he get my order. Who knows he replied me in a rude manner by saying “Ya Ya…sudah dengar laa, tak payah cakap banyak kali”. Ok. Since he get it, so I get back to my seat to wait for my food to be done because there was abit crowded.


After 10 minutes passed, I go and asked are my food done. The answer I get was, because I didn’t at there when my food is done, so he gave my food to the other person that order same food as me. OMG! I can’t believe what had just happened. What an awful attitude and services this café present. I left with no choices to eat other food at available at there.

Adding one more incident that happened in this café that brings negative impression to me. After we all done eating our meal, but with some glasses still haven’t empty yet, the captain of FCM café suddenly rushed to our table and clean up all the plates and glasses and asked us to leave the table. But his manner was bad. He can tell us politely by saying there are others students that waiting to be seated, and ask us to give them the seat.

After today incident, I’ve decided to cut down the number of times to take meal again in FCM café.