Administrative office of Faculty of Management is one of the places which get full during the beginning of the semesters. Students have to go there to get the approval for manual registration of subjects which they couldn’t register online. Apart from that, students also go for other tasks such as to get credit transfer approval.
Sometimes the office gets fully packed with students. We, students, have to wait in long queues to get their service. Despite these long queues, it’s sad to mention that normally there is only one or two receptionist. Students are following a busy timetable and most of the time these long queues cannot be entertained. There are occasions when the counter is empty for such a long time too. It seems that they don’t bother to bring an additional receptionist to serve the loads of students. In addition to long queues, lack of communication skills of the receptionists is another factor to be taken into consideration. Especially the receptionists cannot speak proper English. Due to this problem, international students face difficulty to communicate with them. Sometimes when they don’t know how to tell something in English they say it in Bahasa Malay. What in the world are we going to understand from that? Apart from this, the attitude and impression of some of the receptionists is unacceptable. The receptionist looks like they are always fed up of work. Sometimes we need to clarify many doubts about the procedures. But these receptionists easily get angry and their facial expression makes us to leave the room.
This is a strange incident that I have experienced during this semester. As the lecture class of E-commerce was full I couldn’t register it online. So I followed the procedure of getting the lecturers approval and signature. Then I went to FOM office for approval. Although it was the first week, the whole office was fully packed with students. I waited in the queue for more than 20minutes. Finally it was my turn. I explained my problem. As soon as I explained, she went and checked the system and came and said that I can’t register manually also. She said the session was full. But I explained that the lecturer gave the approval but she resisted and said I can’t add the course. With all the time wasted I walked out of the room. But at the same day around 5:15, I went to the FOM office once again, thinking that I might face a different receptionist. Guess what, I met the same one as before. But as I gave the form to her she just put the stamp and approved the form without asking a single question. I was totally surprised. It was the same person that rejected it the same day. I was thinking of what made to change her mind. May be she was just impatiently waiting till 5:30 to go home so she was in a mood to rush. But imagine if they serve the customers according to their personal mood, what will happen.
Many students criticize FOM office for their inexpert service. Some say that they are slow while others say that they have too many rules. For instance the subject registration form is available in the FOM office. But when we ask for a form they will tell to get it from Exam Unit, which is in another building. But other faculty offices also provide this form to their students.
How could a ‘Faculty of Management’ which is supposed to be a business faculty treat their customers like this? If FOM office is like this, then imagine the status of other faculty offices. Such unprofessional service will let down the good name of MMU especially in such a competitive market.
Sometimes the office gets fully packed with students. We, students, have to wait in long queues to get their service. Despite these long queues, it’s sad to mention that normally there is only one or two receptionist. Students are following a busy timetable and most of the time these long queues cannot be entertained. There are occasions when the counter is empty for such a long time too. It seems that they don’t bother to bring an additional receptionist to serve the loads of students. In addition to long queues, lack of communication skills of the receptionists is another factor to be taken into consideration. Especially the receptionists cannot speak proper English. Due to this problem, international students face difficulty to communicate with them. Sometimes when they don’t know how to tell something in English they say it in Bahasa Malay. What in the world are we going to understand from that? Apart from this, the attitude and impression of some of the receptionists is unacceptable. The receptionist looks like they are always fed up of work. Sometimes we need to clarify many doubts about the procedures. But these receptionists easily get angry and their facial expression makes us to leave the room.
This is a strange incident that I have experienced during this semester. As the lecture class of E-commerce was full I couldn’t register it online. So I followed the procedure of getting the lecturers approval and signature. Then I went to FOM office for approval. Although it was the first week, the whole office was fully packed with students. I waited in the queue for more than 20minutes. Finally it was my turn. I explained my problem. As soon as I explained, she went and checked the system and came and said that I can’t register manually also. She said the session was full. But I explained that the lecturer gave the approval but she resisted and said I can’t add the course. With all the time wasted I walked out of the room. But at the same day around 5:15, I went to the FOM office once again, thinking that I might face a different receptionist. Guess what, I met the same one as before. But as I gave the form to her she just put the stamp and approved the form without asking a single question. I was totally surprised. It was the same person that rejected it the same day. I was thinking of what made to change her mind. May be she was just impatiently waiting till 5:30 to go home so she was in a mood to rush. But imagine if they serve the customers according to their personal mood, what will happen.
Many students criticize FOM office for their inexpert service. Some say that they are slow while others say that they have too many rules. For instance the subject registration form is available in the FOM office. But when we ask for a form they will tell to get it from Exam Unit, which is in another building. But other faculty offices also provide this form to their students.
How could a ‘Faculty of Management’ which is supposed to be a business faculty treat their customers like this? If FOM office is like this, then imagine the status of other faculty offices. Such unprofessional service will let down the good name of MMU especially in such a competitive market.
2 comments:
sad but true!
omg. i feel exactly the same way. just because we're students, does not mean we are uncivilized morons. for pete's sake, we're the ones who contribute a massive amount of their paychecks!!
oh u forgot to mention about gender discrimination. i can think of a few incidents when the receptionist was all melting honey when dealing with 'slightly' attractive male students. but when she turned to me, she was so rude i wanted to smack her. *geram*
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