My “Unpleasant” Journey with Sri Maju

Last week, I spent a wonderful weekend in my hometown. I was so reluctant to come back KL, but I have to because I have classes on Tuesday. Monday morning, my mum sent me to the station; as usual, I bought a single seat ticket. I checked in and settle down. It was a rainy day, I decided to spent my 3 hours journey by sleeping.

When I got seated, I felt it was extremely cold. Although I already turn off the air-condition at my place. Later, I found out that the wind came from the seat behind me. A man who is in his late fifties was sitting behind me. He did not want the air-condition and turned it to me. He can just off it but he didn’t do so. It made me freeze. I tried to ignore the coldness and continue my nap.

Suddenly, I felt someone kicking my chair non-stop. Once again, I turned to the back and staring the old man. I wished I have the courage to ask him stop kicking the chair and respect to others. But, I failed to do so. How am I going to continue my sleep? Luckily there was an empty seat at the last row. I managed to change my seat. Hurray! Another important reason I want to change my place is to snatch some photos of the jay customer.

When I sat at the back row, I could clearly see how inconsiderate that old man was. He just simply put his leg high on the front seat, pulling the curtain rudely and also making a lot of noise when he fell asleep. It was disgusting to see his action.

The entire journey supposes to be pleasing because the bus driver was kind of polite and the bus was clean. And I suppose to get a good seat and good nap. Unfortunately, the jay customer who misbehaved had screw up the whole journey of the passengers. Sometimes, good service experience not just depend on the service provider, it is still much depend on other customers as well.